UNDP is the UN’s global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in some 170 countries and territories, working with them on their own solutions to global and national development challenges. As they develop capacity, they draw on the people of UNDP and our wide range of partners.

UNDP has been supporting the Government and people of Nigeria in addressing development challenges, through strengthening and building institutions that promote inclusive sustainable development and democratic governance. We work with an array of partners as we work together to support Nigeria to meet her Vision 2030 and Sustainable Development Goals (SDGs) promise.

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries. 

Position Purpose:

Under the guidance and direct supervision of the ICT Analyst, the Network Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The incumbent in consultation with the ICT Analyst is responsible for reviewing and advising on the use of new technologies that will enhance CO productivity. The Network Associate promotes a client-oriented approach.

The Network Associate works in close collaboration with the ICT, Programme, Operations, and project teams in the CO, UNDP HQ staff, resolving complex ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

1. Ensure implementation of ICT strategies and introduction/ implementation of new technologies. 

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment;
• Provide input to elaboration of internal policies and procedures on ICT use. Elaborate the content of internal Standard Operating Procedures in ICT in consultation with office management;
• Conduct market research and analysis and introduce new technology for Country Office system updating and improvement;
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets; 
• Develop and update the ICT annual plan. Ensure maintenance of measures in place for business continuity and disaster recovery processes and procedures;
• Provide support to the use of ERP functionality for improved business results and improved client services. 

• Provide advice on maintenance of equipment and acquisition of hardware supplies; 
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs;
• Provide support in the development of the new software packages for high impact results (e.g., office management system, electronic registry, etc.) as required; 
• Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle; 
• Identify opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g; office management system, donor profile software, knowledge management systems);
• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit; 
• Review quotations and bids.

3. Provide automation and digitalization support for both CO Operations and Programmes.

• Creation and maintenance of the CO website and intranet ensuring that the content is updated and meets the requirements of UNDP; 
• Supervise the implementation of corporate UNDP systems;
• Support provision of in-house development of tools for programme and operations as needed;
• Support development of new automation tools using UNDP corporately developed platforms.

4. Ensure efficient network administration. 

• Monitor the network connection on a daily basis to ensure a stable and responsive network environment;
•  Operate network utility procedures; define network users and security attributes; establish directories, menus, and drive-mappings; configure network printers; and provide user access; 
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks;
• Implement cloud-based backup and restoration procedures for local drives;
• Ensure timely upgrade of LAN Infrastructure and Internet connectivity to meet UNDP requirements; 
• Respond to user needs and questions regarding network access;
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Trouble-shoot and monitor network problems;
• Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
• Troubleshooting and resolving all network problems with supplementary support from OIST helpdesk; Record all support requests, resolutions, escalations etc. using a problem tracking and resolution tools; Providing statistics (KPI’s) on how well they are achieved. Manage creation/deletion of network and mail user accounts and security attributes;
• Maintenance of the library of reference materials.

 5. Ensure facilitation of knowledge building and knowledge sharing in the CO. 

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision;
• Organize training for the Operations and project staff on ICT issues; 
• Synthesize lessons learned and best practices in ICT;
• Provide sound contributions to knowledge networks and communities of practice. 

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
 

Cross-Functional & Technical competencies 

Results-Based Management:

• Ability to manage programmes and projects with a focus on improved performance and demonstrable results.

Customer Satisfaction/Client Management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy, and look for ways to add value beyond clients' immediate requests.
• Ability to anticipate client's upcoming needs and concerns.

Working with Evidence and Data:

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making. 

Digital Awareness and Literacy:

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

IT Customer Support:

• Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. 
• ITIL certification or similar is desirable.

Network, Communication, and Infrastructure Management:

• Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

User Experience and Business Analyst:

• Capacity to translate efficiently user needs into IT requirements around human-centered design.